Are you planning an event?
Do you need to hire a trusted expert for a meeting, conference, corporate event, seminar, trade-show, convention, or company workshop?
Here is a list of the top experts and thought leaders on customer retention and loyalty to consider for your event that can deliver a memorable speech and presentation that will inspire, educate, and entertain your audience.
These customer loyalty speakers can cover such topics as customer service, customer experience, customer engagement, customer lifetime value, retention rate, onboarding, customer satisfaction, brand loyalty, how to build customer trust, leveraging your customer data, customer feedback loops, customer retention programs, building customer-centric teams, marketing automation, marketing personalization, and much more.
If you would like to hire any of these speakers or need more suggestions, fill out this form and our agent will respond within two business hours.
Please note, we work with over 5000 experts and thought leaders who may not be listed on our site.
Jack Mackey
For 14 years, Jack served as Chief Evangelist at Service Management Group (SMG), catapulting the company to become one of the world’s leading customer insight organizations.
Today, he is a member of the management training faculty of Crestcom International, where he works alongside Mark Sanborn, Simon Bailey, and Colleen Stanley to create leaders around the world.
“What Customers Love: What Every Leader Must Know and Do Well,” Jack’s top-rated keynote address, shows managers how to build customer loyalty and grow a service firm.
Jack has helped firms create organic development in every type of service-based organization in his 30 years of counseling CEOs. As a customer loyalty speaker, his keynotes and seminars are jam-packed with actionable consumer insights, real-life examples, and laugh-out-loud humor.
Dustin Garris
Dustin Garis is a renowned brand expert who is regularly voted as the #1 event speaker. During his career at some of the world’s most prestigious companies, such as The Coca-Cola Company and Procter & Gamble, Garis has gained a reputation as a “Chief Troublemaker” for his cutting-edge approach to brand-building, customer experience, and change leadership.
Garis’ dynamic keynote style – which has earned him acclaim at some of the biggest corporations and most successful startup companies – helps businesses take their next steps into innovating.
His deep understanding and captivating presence keeps people engaged as he reveals how the ” experience economy” is growing, with stories and images.
And, with a close look at how brands can make a difference in people’s lives, Garis provides real-life instances of businesses that are “revolting against routine” and making significant impressions on millennial customers and workers.
Jill Griffin
Jill Griffin is a best-selling author, business consultant, and energetic customer retention speaker who has spoken all over the world. She is a member of the Luby’s Restaurants Board of Directors, a publicly-traded company with over 200 locations in the Southwest.
She began her career as a senior brand manager for RJR/the largest Nabisco brand, and she rose through the ranks to become one of the company’s youngest brand managers.
Jill moved on from RJR/Nabisco to AmeriSuites Hotels, where she served as national director of sales and marketing, developing and expanding the new chain across the country.
Jill is consistently one of the most well-liked presenters at national and international gatherings. Customer loyalty, customer service, branding, market trends, and performance assessment are among the issues she discusses with business and professional audiences.
Joey Coleman
Joey Coleman is the Chief Experience Composer of Design Symphony, a client experience marketing agency that specializes in creating one-of-a-kind, attention-getting client interactions.
Joey keeps a finger on the pulse of all things related to customer and employee experience. Individual business visionaries, new firms, private ventures, non-benefits government substances, and Fortune 500 companies are among his clients.
For almost twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences.
Dr. Joseph Michelli
Dr. Joseph Michelli is a psychologist and customer experience expert who helps companies and organizations create lasting legacies.
Dr. Michelli partners with business leaders and everyday workers to find fulfillment in their jobs and deliver unforgettable customer experiences that keep people coming back for more.
With successful projects under his belt for big names like Zappos, Starbucks, and the Ritz-Carlton, there’s no one better equipped than Dr. Michelli to show you how to make your business shine.
Michael Hoffman
Michael Hoffman has given professional speeches and specialized training to groups all around the United States and abroad. Michael’s unique presenting style, which is extremely interactive, cements his expertise in the minds of his audience, igniting the tactics and procedures needed to approach their work with purpose and professionalism.
He believes that the way we interact with our internal and external clients will set us apart from the competitors. Many recurrent customers, such as Bank of Montreal, Aflac, ALLTEL, Knight-Ridder, and Erricson, have benefited from his contagious enthusiasm.
Jackie Huba
Jackie Huba understands how to cultivate fervently loyal customers. Citizen Marketers has been adopted by college teachers as a tool for understanding the underlying nature of social media and what it implies for marketing and public relations, in addition to being widely used in companies as an introduction to social media.
She is the author of the new book Monster Loyalty: How Lady Gaga Turns Followers into Fanatics, which details how the world’s most famous pop star has amassed tens of millions-strong fan bases. Innovative companies like Whole Foods and Maker’s Mark are using these universal truths in building customer loyalty.
Debra Schmidt
Debra J. Schmidt, popularly known as the Loyalty Leader®, is a professional speaker, author, consultant, and corporate trainer. She assists businesses in increasing profitability by promoting increased customer, employee, and brand loyalty.
Debra is in high demand as one of the country’s leading customer loyalty speaker, assisting organizations in retaining more customers, retaining more workers, increasing referrals, and increasing product sales.
Debra conducts training, consultancy, and keynote talks for Fortune 500 firms, small businesses, professional groups, and trade associations across the United States as the owner of Loyalty Leader® Inc.
Northwestern Mutual, Miller Brewing Company, Wells Fargo, Roundy’s, American Family Insurance, Kohler Co, Lucent Technologies, and the Green Bay Packers are among the companies for which she has designed customer loyalty standards and/or conducted the training.
Noah Fleming
Noah is an expert in the field of marketing. Noah helps customers substantially and quickly grow sales, multiply profitability, and optimize customer value as a thought leader in strategic marketing and customer loyalty.
Thousands of business owners, executives, and individuals rely on him for coaching and consultation. Noah is the author of EVERGREEN: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, an Amazon #1 bestselling book in Sales, Marketing, and Customer Service (AMACOM).
Noah Fleming’s final keynote, which emphasized the crucial necessity of retention, provided us with a variety of methods that we could immediately put into practice. The discussion was both fun and informative for all of our members. He comes highly recommended from me.”
Jeffrey Gitomer
Jeffrey Gitomer is an engaging business speaker that draws on his extensive business experience to teach audiences how to better their personal growth, sales methods, and performance. He also outlines how to ensure customer loyalty by providing excellent customer service.
Jeffrey Gitomer is the author of several publications, including “The Sales Bible” and “The Little Gold Book of YES! Attitude,” which were both New York Times bestsellers. “The Little Red Book of Selling,” his best-selling book, has sold over three million copies worldwide and has been translated into 14 languages. Business publishing specialists Jack Covert and Todd Sattersten named it one of “The 100 Best Business Books of All Time.”
Rob Siefker
Rob Siefker joined Zappos.com in January 2004 and is now one of the customer loyalty team’s senior managers. He has dedicated his whole career at Zappos ensuring that both customers and workers receive the finest possible service.
He began his career with the company as a temporary call center employee and has since assisted in the growth of the team from 30 to 485 personnel.
Siefker is a passionate advocate for the Zappos brand and is dedicated to building a world-class culture. He has previously spoken at conferences for IQPC, Frost & Sullivan, and Marcus Evans on behalf of Zappos. As a guest speaker, he’s also spoken at Purdue University’s Center for Customer-Driven Quality.
Lisa Ford
Lisa Ford has over 20 years of experience as a customer loyalty speaker where she gives presentations about customer service, leadership, team issues, and change all throughout the United States and overseas.
Lisa creates material that is tailored to the audience and the problems they encounter. She’s also created a number of tailored videos for clients to use in their ongoing education initiatives.
Lisa Ford was inducted into the National Speakers Association’s Speakers Hall of Fame in 2002. She is one of 140 lecturers honored in the last 30 years. She is also a member of the University of Tennessee’s College of Arts and Sciences Board of Visitors.
Guy Marion
Guy Marion is the co-founder and CEO of Brightback, an automated customer retention startup on a mission to assist subscription-based businesses to increase customer lifetime value while delighting consumers.
Marion was an Entrepreneur In Residence (EIR) at Matrix Partners Autopilot COO Zendesk Head of Online Sales CollabNet VP & GM and CEO/growth at Codesion prior to founding Brightback (Acq. by CollabNet 2010).
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