Are you interested in hiring Colin Shaw to speak at your event, conference, trade show, meeting, or convention?
As a keynote speaker, he knows how to command a stage where he can deliver a powerful presentation that will captivate your audience.
On this page you can contact Colin Shaw’s speaker booking agency to learn more about his speaking fees and availability.
A booking agent will respond to you within two business hours to let you know if they are available and how much they cost.
Request SpeakerSpeaker Bio
Colin Shaw is a highly-sought keynote speaker and expert covering such topics as customer experience, customer loyalty, customer service, business growth, innovation, sales, marketing, and branding. He is a best-selling author, consultant, media pundit, and thought-leader who has spoken at many conferences around the world where he gives leaders the skills they need to deal with fast, big changes in society, the workplace, and education.
Colin Shaw is hired to speak at events and conferences where he can give expertise on important global business affairs. He is an expert in the field of Customer Experience. He not only assists companies in developing their Customer strategy, but he also plays a crucial role in putting those strategies into action. In his many Customer Experience planning sessions with boards of directors, he has assisted them in realizing the strategic relevance of the Customer Experience in their organizations. There is no one person or department in a firm that is solely responsible for the Customer Experience.
Colin Shaw has been dubbed a “global thought leader” in the field of customer experience by his peers and colleagues. Colin has been named one of the top 150 business influencers in the world by LinkedIn, where he has 275,400 followers who are interested in his work. For the past two years in a row, Brand Quarterly readers have named him one of the “top 50 Marketing Thought Leaders over 50” in the industry.
Beyond Philosophy was named one of the finest management consulting firms in the United Kingdom by the Financial Times (FT). Colin was the driving force behind this selection.
It is the sum of all of a customer’s contacts with a company that is known as the Customer Experience. Processes and systems, customer relationship management (CRM), organizational structure, business models, leadership, people, recruitment, and culture are all factors that influence it.
All of these factors, as well as others, have an impact on the Customer Experience, either positively or negatively.
With his extensive experience working at top levels in Sales, Marketing, Customer Service, Training and finally achieving the position of Director of Customer Experience at BT, Colin is well-positioned to demonstrate this. He was in charge of more than 1,000 people and was responsible for the overall Customer Experience across the company. He oversaw budgets of over £ 40 million and created and deployed customer relationship management systems worth £ 17 million.
With his educational background and practical experience, he is uniquely qualified to take a comprehensive view of the requirements of each functional area to Create Great Customer Experiences. Colin has a unique ability to break down a complex subject into manageable chunks and communicate them effectively. In his talks, he sprinkles in amusing personal experiences that will not only entertain the audience but also critically convey a vital message that they can all connect to.
As an example, he provides best practice examples from more than 30 prominent firms, and he has access to a unique database including over 300 exclusive statements from their senior business leaders on how they are creating amazing Customer Experiences. Colin also draws on his extensive practical experience as a change program manager, including a typical implementation that resulted in a 17 percent cost reduction, a 36 percent increase in agent satisfaction, and a 200 percent increase in agent facetime.
Colin is a natural public speaker with a lot of experience. He speaks at internal and foreign conferences regularly. He was a member of the team that won the Round Table National Debate Trophy for the third time in a row, setting a new record at the time. He has given presentations to audiences ranging from more than 1000 individuals to as few as five people.
Request SpeakerSpeaking Fees
Colin Shaw’s speaking fees can vary depending on the type of event you are producing and where it is located.
His speaking fee can also vary depending on whether you need them to deliver a live or virtual presentation.
Please note we do not work with organizations looking for speakers to speak for free, do podcasts or interviews, or do non-paid charity work.
Contact Colin Shaw
To inquire about his speaking fees and costs, contact Keynote Speakers Agency today to book Colin Shaw for a live or virtual event, meeting, special appearance, conference, or trade-show.
Our agent will respond within two business hours.