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Do you need to hire a trusted expert for a virtual meeting, conference, seminar, trade-show, convention, or company workshop?

Here is a list of the best experts and thought leaders on customer service to consider for your event that can deliver a memorable speech and presentation that will inspire, educate, and entertain your audience

These customer service speakers can cover such topics as dealing with complaints, effective communication, creating a personalized experience, developing empathy, video support, listening skills, social messaging, automation and AI chatbots, omnichannel support, building trust and loyalty, answering pre-sale questions, digitalization and robotics, data transparency, order processing, and much more.

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Please note, we work with over 5000 experts and thought leaders who may not be listed on our site.

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Jeff Toister

1. Jeff is a best selling author who has written three customer service books: The Service Culture Handbook, Getting Service Right, and Customer Service Tip of the Week.

2. The Service Culture Handbook has been rated one of the best customer experience books of all time by Book Authority.

3. His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet.

4. He has authored multiple training videos on LinkedIn Learning (a.k.a. Lynda.com) including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers.

5. He holds a Certified Professional in Learning and Performance (CPLP) credential from the Association for Talent Development and is a past president of the San Diego chapter, where he is a recipient of the WillaMae M. Heitman award for distinguished service.

6. As a customer service conference speaker in the USA, Jeff is passionate about inspiring organizations to deliver an exceptional customer experience and has supported major Fortune 500 companies in doing so.

Blake Morgan

1. Blake Morgan is a leader in customer experience. She is a customer service keynote speaker and customer experience futurist and author of two books on customer experience.

1. Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins).

2. Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”

3. She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, Omron and more.

4. Blake is also a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program.

5. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube.

Teresa Allen

1. Teresa Allen is owner of a national training and consulting firm focused on bringing common sense solutions to business and life.

2. She was ranked #1 on GlobalGurus.org 2016 and 2017 list of customer service experts.

3. Her business, Common Sense Solutions, is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Customer Service.

4. Teresa is considered one of the best customer experience guest speakers who travels the world and educates organizations on how they can use best practices to satisfy their customers.

Douglas Lipp

1. Lipp is a distinguished customer service public speaker, international consultant, eight-time author, and former head of training at the legendary Disney University.

2. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.

3. At age 29, Lipp’s celebrated talent elevated him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters.

4. He is fluent in Japanese and because of that, Lipp helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.

John R Patterson

1. John Patterson is founder and President of Progressive Insights, Inc.

2. John is the co-author of three books with Chip Bell including the international bestseller Wired and Dangerous; How Your Customers Have Changed and What To Do About It (BK, May 2011), the national best seller Take Their Breath Away: How Imaginative Service Creates Devoted Customers taketheirbreathaway.com and Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service.

3. He is a sought after customer service event speaker and workshop leader on topics related to delivering great customer experiences and leadership.

Shep Hyken

1. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.

2. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

3. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

4. He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time.

5. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.

Tim Kirkland

1. His best-selling books, “The Renegade Server” and “COACH” are used in over 15,000 restaurants, hotels, retail locations, customer service companies, and universities worldwide to improve the performance of both front-line teams and all levels of leadership.

2. Several leading brands uses Tim’s materials including Applebee’s, Subway, Buffalo Wild Wings, Marriott, Kimpton, Grease Monkey, Coca-Cola, MillerCoors, Beam Suntory, Sodexo, Reinhart FoodService, and lots more.

3. He delivers highly customized presentations on leadership, customer service, marketing and team engagement & retention. Over 20,000 people attend his live seminars and workshops every year.

4. He is a graduate of the Harvard Kennedy School, where his focus was the Art and Practice of Leadership Development.

5. He is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.

Dennis Snow

1. He has spent over 20 years with the Walt Disney World Company, where he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

2. He started his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Snow managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.

3. Snow launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola.

4. He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team.

Chip Bell

1. Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s “all about me” customers.

2. Bell is considered a world-renowned authority on customer loyalty and service innovation, having written over 400 articles for many business journals, magazines, and blogs.

3. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, and ABC, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc., and Entrepreneur.

4. He has authored six best-selling books, including Managing Knock Your Socks Off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers.

5. His newest is the best-selling book Wired and Dangerous: How Your Customers Have Changed and What to Do About It.

Robert Spector

1. He is the author of the business book classic THE NORDSTROM WAY: The Inside Story of America’s Number One Customer Service Company. BusinessWeek says, “For anyone looking to understand customer service at its best, this book is the number one choice”.

2. The all-new Third Edition is THE NORDSTROM WAY to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine listed as “Top Business Book of 2017”.

3. He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World’s Top 30 Customer Service Professionals” by Global Gurus Research.

Jason Young

1. Jason Young has been called a “rare breed” when it comes to developing leaders, teams and customer service initiatives.

2. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture.

3. All through his 10-years with the airline, he was consistently rated No. 1 in customer service and employee satisfaction.

4. He played a major role in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become very popular in the business world today.

Heidi Craun

1. Heidi founded Insightful Delight to help companies lay the foundation for scalable support that both delights customers and reveals quantifiable insights that can fuel and guide business growth.

2. She has more than a decade experience in Technology and includes tenures at Arbor Networks; Duo Security; Mobiata; Expedia; Uber; and most recently FarmLogs, where she was the VP of Customer Experience.

3. She is the co-founder of Intermitten, a tech conference that brings diverse communities of people together to use their varying backgrounds, expertise, and creativity to make the world a better place.

Micah Solomon

1. Micah Solomon is one of America’s most popular keynote speakers on building bottom line growth through customer service.

2. He is a bestselling author and hands-on consultant, that specializes in building stellar, profitable customer experiences, company culture, 21st-century marketing and social (and anti-social) media.

3. Solomon was recently named the “new guru of customer service excellence” by the Financial Post.

4. His latest business bestseller, High-Tech, High-Touch Customer Service, as well as his perennial bestseller, Exceptional Service, Exceptional Profit – a collaboration with the creators of the modern-day Ritz-Carlton – have won multiple awards.

5. He has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes and the Harvard Business Review.

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