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Do you need to hire a trusted expert for a meeting, conference, corporate event, seminar, trade-show, convention, or company workshop?
Here is a list of the best customer experience speakers to consider for your event that can deliver a memorable speech and presentation that will inspire, educate, and entertain your audience.
These experts on customer experience can educate your audience on the latest trends and insights on how to keep your customers happy and how to transform your organization into a customer-centric culture.
If you would like to hire any of these speakers or need more suggestions, fill out this form and our agent will respond within two business hours.
Please note, we work with over 5000 experts and thought leaders who may not be listed on our site.
Jeff Tobe
Jeff Tobe’s qualifications as a Certified Speaking Professional are impressive. He was labeled “the Guru of Creativity” by Insider Magazine, and he was named one of the top 15 presenters in North America by Convention & Meetings Magazine subscribers. He is a bestselling author, professional speaker, and creativity and customer experience guru.
Tobe created Coloring Outside the Lines in 1994 and has since worked with hundreds of customers ranging from Fortune 500 corporations to small businesses with fewer than 20 employees, including Microsoft, PepsiCo, PNC Bank, Sonny’s BBQ, and many others.
As a customer experience keynote speaker, his programs are high-energy, fun, and engaging, making them excellent for any business or educational setting.
Colin Shaw
Colin Shaw is an expert in the field of customer experience. He not only assists customers in developing their customer strategy, but he also assists them in putting those ideas into action.
He has led numerous Customer Experience planning meetings with company boards, assisting them in realizing the strategic value of the Customer Experience. He believes that customer experience is not the purview of a single individual or department inside a firm.
As a customer experience speaker, he delivers presentations at internal and foreign conferences on a regular basis. He was a member of the team that won the Round Table National Debate Trophy three times in a row. He’s given talks to crowds as large as 1000 people and as small as five.
Lior Arussy
Lior Arussy, the recipient of CRM Magazine’s “Influential Leader Award,” is well-known in the disciplines of customer experience and customer-centric transformation as a man who gets things done.
His experience working with some of the world’s most prominent businesses has taught him how to assist organizations to shift their attention away from the product and toward the consumer.
Arussy has written five books about customer experience and staff engagement, and his syndicated column “Focus: Customer” is read by over 1 million people every month all over the world. He has also had over 100 publications published in top journals throughout the world, including the Harvard Business Review.
Jeannie Walters
Jeannie Walters is the Founder and CEO of 360Connext’s Experience InvestigatorsTM, a global Customer Experience consulting organization.
Jeannie is a TEDx speaker, a Forbes Coaches Council member, a C-Suite Network Advisor, a LinkedIn Learning and Lynda.com instructor, and a charter member of the Customer Experience Professionals Association (CXPA).
She was named one of the Huffington Post’s “Top 100 Most Social Customer Service Pros on Twitter,” Tenfold’s “Top 40 Customer Success Influencers,” CloudCherry’s “Top 5 Women Customer Experience Influencers,” and Customer Thermometer’s “Best TED Talks on Customer Retention Ideas” for her TEDx talk about micro-interactions, those small and often overlooked moments in the customer journey that matter.
As a customer-centric speaker, he can help you develop deeper insights into your customer’s needs so that you can deliver the optimum experience to your customers.
Jon Picoult
Jon Picoult is the founder of Watermark Consulting and a customer experience keynote speaker who assists businesses in impressing consumers and inspiring staff, resulting in raving fans who fuel business growth.
Jon isn’t a professional academic or consultant. He has spent most of his career in top executive roles, assisting businesses in growing their revenue and talent. So, when Jon talks about how to build consumer and staff loyalty, he’s not simply talking from a book… he’s talking from experience.
Jon’s diverse business experience lends credibility to his programs. He has headed sales, marketing, service, distribution, and technology for Fortune 100 firms in addition to being an entrepreneur. Jon can empathize with almost any audience’s opportunities and struggles.
Scott Mckain
Scott McKain’s riveting presentations and best-selling books plainly demonstrate how to develop more compelling relationships between you and your consumers, as well as how to stand out and go higher, regardless of your industry’s economic condition.
Prospects and consumers looking for your industry’s products and services have a lot of options in the marketplace. So, how does your company—and the people who work for it—distinguish itself from the multiplicity of competitors?
No matter what your company’s products or services are, McKain’s strategy of “The Ultimate Customer Experience” is extremely important. Customers do not expect businesses to “make things right.” “GET it right!” they want you to say. Your company must find a way to go beyond transactional, and McKain can teach you how to increase client engagement and loyalty.
Ian Golding
Ian Golding is a Certified Customer Experience Professional (CCXP). He has worked at The Royal Bank of Scotland, GE Commercial Finance, GE Reinsurance, and Brake Brothers Foodservice during his 17-year business career.
He designed and implemented the Customer Experience strategy for Shop Direct, one of Europe’s leading online retailers, in his last permanent position as Head of Group Customer Experience.
Ian has written over 500 articles on the subject and has given keynote lectures all around the world.
In 2015, Ian joined CustomerThink as an advisor and featured columnist, a worldwide online community of business leaders working to build profitable customer-centric businesses that receive 80,000+ monthly visitors from 200 countries.
Blake Morgan
Blake Morgan is a futurist in the field of customer experience who authored, ”More is More: How the Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences”.
As a speaker on customer experience, Blake writes for Forbes, Harvard Business Review, and the American Marketing Association.
She hosts The Modern Customer Podcast and a weekly YouTube customer experience video series. She was named one of the Top 50 Thought Leaders to Follow on Twitter by ICMI.
In 2016, Clarabridge named him the #1 Social Customer Experience expert to follow, and in 2017, Customer Gauge named him one of the top 20 customer experience professionals to follow.
She’s worked with Intel, Verizon Wireless, and a slew of other companies.
Dan Gingiss
Dan Gingiss is a worldwide keynote speaker and coach who thinks that your best marketing is by creating a spectacular customer experience.
Over the course of his 20-year professional career, he has constantly focused on satisfying customers across a variety of disciplines, including customer experience, marketing, social media, and customer support. McDonald’s, Discover, and Humana were among the Fortune 300 firms where he held executive positions.
Dan is the author of two books: The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t-Wait To Share (which was named a top business book by Forbes, LinkedIn, and BookAuthority) and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media (which was named a top business book by Forbes, LinkedIn, and BookAuthority).
He hosts the Experience This! Show podcast and The Experience Maker Live Show, as well as a variety of client-hosted shows.
David Avrin
David Avrin is regarded as the “Visibility Coach” where he has spent over two decades on the front lines of marketing, public relations, and strategic branding as a sought-after speaker, author, and executive coach.
As a customer engagement speakers, his extremely instructive, thought-provoking, and always amusing programs have been presented to audiences in Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, and London, among other cities in North America and across the world.
He’s written three books, including the best-selling “It’s Not Who You Know, It’s Who Knows You!” on Amazon (2010 John Wiley & Sons).
Mike Wittenstein
Mike Wittenstein is a customer experience expert who has devoted more than 20 years to assisting businesses in creating and engineering brand experiences that delight customers, employees, and shareholders.
Mike Wittenstein has spent the last two decades helping business executives all over the world differentiate their businesses by substantially increasing customer experience.
Mike is now in high demand as a speaker and consultant. He works in a variety of service areas, including hospitality, retail, technology, healthcare, and entertainment.
He’s worked with companies including Party City, Kinkos, Best Buy, Alternative Apparel, and SOHO Office to improve their customer experience by making it more engaging – and even entertaining.
Alicia Boler-Davis
Alicia Boler Davis is the Senior Vice President of Global Customer Fulfillment at Amazon. In this role, she leads a number of teams, including Global Fulfillment, which consists of hundreds of fulfillment sites around the world, including Robotics. Boler Davis also has responsibility for Amazon Fulfillment Technologies, the team that builds the technical solutions used across Worldwide Operations. In addition, she leads the worldwide network of Customer Service operations and technology, as well as the Sustainability, Product Assurance, Real Estate, Construction and Procurement organizations.
Ms. Boler-Davis started her GM career in Warren, Michigan, as a manufacturing engineer in the Midsize/Luxury Car Division in 1994. She has held numerous positions of increasing responsibility in Manufacturing Engineering and Product Development throughout her career.
Larry Freed
Larry Freed is a senior executive with a track record of developing successful organizations and one of the most innovative idea pioneers in client experience research.
He was the CEO and author of ForeSee, a company that specialized in Customer Experience Analytics. Larry led the company from its inception to a successful conclusion.
The company was founded in 2001 and sold at the end of 2013, generating a return on investment of more than ten times the initial investment. Since the organization’s inception, ForeSee has grown in revenue each quarter under Larry’s leadership.
As a customer experience speaker, Larry has spoken with representatives from Fortune 500 companies, private companies, and government agencies
Katya Andresen
Capital One’s SVP Card Customer Experience Manager is Katya Andresen. She is in charge of card research and insights in the United States, as well as brand marketing, performance marketing, digital customer experience teams, and customer service operations.
She was also a speaker, author, blogger, and the Chief Operating Officer and Chief Strategy Officer of the donation technology platform Network for Good.
She serves on the board of directors of the Nonprofit Technology Network and as an adjunct communication lecturer at American University’s Key Executive Leadership Program (NTEN).
Her books include Robin Hood Marketing: Stealing Corporate Intelligence to Sell Good Causes, People to People Fundraising: Social Networking and Web 2.0 for Charities, and Nonprofit Management 101.
Don Peppers
Don Peppers is an acclaimed author and a founding member of Peppers & Rogers Group, the world’s premier customer-centric management consulting firm.
He has been recognized as one of the world’s leading specialists in customer-focused business strategy for more than 20 years. Peppers is considered a strategic thinker as well as a sought-after speaker with a well-known voice and a large following in the global business media.
Don Peppers’ thought leadership, keynote addresses, and executive workshops frequently address the business difficulties that today’s global organizations face as they endeavor to maintain a competitive advantage in their markets.
Michelle Huff
Michelle Huff has nearly two decades of expertise positioning firms’ products and solutions to be market-driven and unique. Her expertise in developing go-to-market strategies extends from small firms to the Global 2000.
She was the CMO of Act-On Software before UserTesting, where she successfully established a new corporate vision and thought leadership platform that generated record growth.
Prior to that, she oversaw marketing and product management for a Salesforce division as the company’s product line grew to include startups, mid-sized businesses, and large enterprises.
Prior to that, Huff had leadership positions at Oracle, where she was responsible for using market customer and partner feedback to shape a product portfolio’s go-to-market strategy vision and roadmap.
Darryl Michael Speach
Darryl is a sought-after international keynote speaker who specializes in the study of human performance as it relates to employees, channel partners, and customers.
He is skilled in leadership development, customer-centric culture design and execution, digital transformation, the art of catching employees doing things correctly, storytelling theory, and “just-in-time” brain-friendly learning.
He’s been featured in Fast Company and Forbes where his ideas on customer experience have been highlighted.
He recently returned to the United States to serve as the Chief People Performance Strategist / CRO at Xceleration Partners, a leading people performance strategy, culture transformation, and employee recognition/reward system design firm, after an 18-month assignment as the Chief Learning Officer for Majid Al Futtaim in Dubai.
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