Are you interested in hiring Jill Griffin to speak at your event, conference, trade show, meeting, or convention?
As a keynote speaker, she knows how to command a stage where she can deliver a powerful presentation that will captivate your audience.
On this page you can contact Jill Griffin’s speaker booking agency to learn more about her speaking fees and availability.
A booking agent will respond to you within two business hours to let you know if they are available and how much they cost.
Request SpeakerSpeaker Bio
Jill Griffin is a highly-sought keynote speaker and expert covering such topics as customer loyalty and retention, customer experience, and customer service. She is a best-selling author, consultant, media pundit, and thought-leader who has spoken at many conferences around the world where she gives leaders the skills they need to deal with fast, big changes in society, the workplace, and schools.
Jill Griffin is hired to speak at events and conferences where she can give expertise on important global business affairs. She wrote the best-selling business book Customer Loyalty: How to Earn It, How to Keep It. Her writings have been used as teaching materials at some colleges and universities, including Northwestern University and the University of Texas McCombs School of Business.
In addition to these companies, she has taken her ideas and techniques to the corporate boards of Dell, Microsoft, Ford, Subaru, Marriott Hotels, Hewlett-Packard, Cendant, IBM, AMD, Wells Fargo, Western Union, Sprint, and Toyota.
Before starting Griffin Group, Jill was in charge of a nationwide sales team, worked as a brand manager for a Fortune 50 company, & created a national hotel brand. She has had good and bad customer management experiences, so she knows how to learn from both.
Jill Griffin has been telling corporate America for almost 30 years how important it is to keep customers happy. Dell, Microsoft, Ford Motor Company, Subaru, Marriott Hotels, Hewlett-Packard, Cendant, IBM, AMD, Wells Fargo, Western Union, and Sprint, among others, have given her access to their conference rooms, call centers, and consumer sites.
Jill has been on the board of directors for Luby’s, Inc. (NYSE: LUB), a chain of restaurants, since 2002. There, she oversaw a crucial turn-around. Within only four years, Luby’s has brought back its famous brand by bringing back customers who had stopped coming and advertising to new ones.
Also, the company has gotten rid of all its debt, increased the wealth of its shareholders by four times, and started making money again. In the mid-1990s, Jill started writing a series of award-winning, best-selling books about customer loyalty. The first one, Customer Loyalty: How to Earn It, How to Keep It, was an international business best-seller that was the first in the series.
The updated second edition of Customer Loyalty is on the “Working Knowledge” reading list at the Harvard Business School. Soundview Executive Book Summaries lists Customer Winback: How to Recapture Lost Customers and Keep Them Loyal as one of the “30 Best Business Books.” Jill co-wrote this book. Her books have been translated into Spanish, Portuguese, Indonesian, Chinese, Japanese and Indonesian.
From 1988 to 1990, Jill taught at the University of Texas in Austin’s McCombs School of Business. She gives guest speakers at UT often these days. The university has used her two books as the main texts for undergraduate and Master of Business Administration (MBA) courses on customer management.
Jill stands out slightly earlier in her career by being one of the youngest brand managers in the company’s history. She is the senior brand manager for RJR, the biggest Nabisco brand. Jill is the first National Director of Marketing & Sales for AmerSuites Hotels. She took this job after leaving RJR/Nabisco.
Jill has an MBA and a Bachelor of Science from the University of South Carolina’s Moore School of Business. She also won the 2003 Distinguished Alumna Award from that school. Jill is interested in talking to teams about the pros and cons of having loyal customers.
Each of her Loyalty Maker TM presentations is “painfully personalised,” meaning that it has how-to information that is specific to the industry and is framed by simple, real-world examples and stories. Jill stands out among corporate speakers because of her leadership and expertise in the real world, as well as her lively, enthusiastic stage presence.
Request SpeakerSpeaking Fees
Jill Griffin’s speaking fees can vary depending on the type of event you are producing and where it is located.
Her speaking fee can also vary depending on whether you need them to deliver a live or virtual presentation.
Please note we do not work with organizations looking for speakers to speak for free, do podcasts or interviews, or do non-paid charity work.
Contact Jill Griffin
To inquire about her speaking fees and costs, contact Keynote Speakers Agency today to book Jill Griffin for a live or virtual event, meeting, special appearance, conference, or trade-show.
Our agent will respond within two business hours.